Air India introduces new airport help service at 16 Indian airports – Stay from a Lounge | Digital Noch

Air India introduces new airport help service at 16 Indian airports – Stay from a Lounge | Digital Noch

Relating to passenger expertise, Air India has numerous catching as much as do, and it’s attempting to react to the shortcomings of the airline as rapidly as it may well. Previously months, the airline has already dedicated to 100% lounge protection or particular therapy for elites and Premium Cabin travellers.

Air India launches Airport Help at 16 Airports.

Air India has rolled out ‘Challenge Abhinandan’, aimed toward offering personalised and hassle-free on-ground expertise to Air India visitors at airports. As a part of the mission, Air India has deployed specifically skilled Service Assurance Officers at 16 main Indian airports, who will supply on-ground help throughout airport touchpoints to Air India visitors who might require it – at check-in space or lounges, close to the boarding gates, throughout transit, or on the arrival corridor.

Air India’s Service Assurance Officers will proactively interact with visitors, present assist, or troubleshoot any points. They’re additionally skilled to deal with unexpected points comparable to missed flights, delayed baggage supply and misconnections at airports, amongst others.

Air India’s Service Assurance Officers at airports will present help to any Air India visitor, whatever the cabin class one is booked in. Over 100 Service Assurance Officers have been stationed on the following airports:

  1. Ahmedabad
  2. Bengaluru
  3. Calicut
  4. Chennai
  5. Delhi
  6. Goa
  7. Guwahati
  8. Hyderabad
  9. Kochi
  10. Kolkata
  11. Lucknow
  12. Mumbai
  13. Nagpur
  14. Pune
  15. Varanasi
  16. Vishakhapatnam.

The Service Assurance Officers can be found on the airports along with the opposite Air India and floor dealing with businesses’ workers. Whereas I’ve not personally seen any of those officers, they appear to remind me of the Delta Crimson Coats, a programme launched by Delta Air Traces in 1962, the place Passenger Service Brokers, as we speak referred to as “Crimson Coats,” can be found always to help clients on the airport.


Air India has launched a brand new Service Assurance Officer programme, not branded very sexily, however akin to the Delta Crimson Coats (hopefully), the place 100 brokers at 16 airports throughout India hope to resolve issues confronted by Air India clients. These brokers appear to be jack of all trades and may also help you with missed flights, delayed baggage supply and misconnections at airports, amongst different points.

What do you consider Air India’s new Service Assurance Officer programme?

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